Wellnova Help Desk
Frequently asked wellness questions.
Clear answers for shopping, shipping, returns, product care, and everyday use across Wellnova personal care and health wellness essentials.
Designed as a calm reference point for everyday care decisions, from order questions to product handling and support.
WOrders & account
Questions about placing an order, checking details, and making changes before fulfillment.
How do I know my order has been received?
After checkout, you should receive an order confirmation at the email address used at purchase. Review the order number, shipping address, selected items, and contact details carefully.
Can I change my shipping address after ordering?
Contact support as soon as possible through Contact Support. Address changes are easier to review before an order has entered fulfillment. Once a package is already in transit, changes may be limited by the carrier.
Where can I track my order?
Visit Order Tracking and enter the requested order details. Tracking may take time to update after the carrier receives shipment information.
What should I do if I entered the wrong email address?
Send your name, order number if available, and the correct email address to info@wellnova.lol. Wellnova support can help review the order record.
Shipping & delivery
Helpful details about fulfillment timing, tracking updates, and delivery information.
How long does shipping preparation take?
Wellnova fulfillment preparation is typically 3–5 business days. This refers to business days and does not include weekends or carrier delays.
3–5 business daysWhy has my tracking not updated yet?
Tracking can remain unchanged while the package is being scanned, transferred, or awaiting the next carrier update. If the tracking page has not changed for an extended period, contact support with your order number.
Do you ship to PO boxes or business addresses?
Delivery options may depend on the carrier and destination. Use a complete, deliverable address at checkout, including suite, unit, or company information when needed.
Where can I read the full shipping information?
You can review shipping details on the Shipping Information page for the latest delivery and fulfillment guidance.
Products & daily care
Product usage, storage, packaging, and personal care guidance for everyday routines.
How should I choose a personal care or wellness item?
Review the product title, description, ingredients or materials when listed, sizing or compatibility notes, and intended use. For health-related decisions, follow product labeling and seek professional advice when appropriate.
Are wellness devices and monitors medical advice?
Product information is provided for general shopping and product-use guidance. Wellness devices, monitors, and personal care items should be used according to their instructions and should not replace guidance from a qualified professional.
How should I store personal care products?
Store products as directed on their packaging. Many personal care items are best kept closed, dry, and away from excess heat or direct sunlight unless the label states otherwise.
What if I have sensitive skin or specific health needs?
Read product details carefully and check packaging before use. If you have sensitivities, allergies, ongoing symptoms, or a medical condition, consult a qualified professional before using a new product.
Returns & refunds
How to review return eligibility, start a request, and understand refund processing.
How do I start a return request?
Visit Returns & Refunds or contact support with your order number, item name, and reason for the request. Keep original packaging and product condition details available when possible.
Are all personal care items returnable?
Some personal care, hygiene, or health-related items may have return limitations for safety and condition reasons. Review the product page and the Refund Policy before starting a request.
When will I receive my refund?
Refund timing can vary depending on review status, item return, and the payment provider. Once a refund is issued, your bank or card provider may need additional time to post it.
What if my item arrives damaged or incorrect?
Contact support promptly with your order number, clear photos of the package and item, and a short description of the issue. This helps the team review the situation accurately.
Support & policies
Ways to contact Wellnova and review important store information before or after purchase.
How can I contact Wellnova?
Email info@wellnova.lol, call 7796444087, or visit the Contact page. Include your order number when asking about an existing order.
Where is Wellnova located?
Wellnova contact address: 308 HANNAH DR WATERLOO IL 62298.
Where can I read store policies?
Review the Privacy Policy, Terms of Service, and Refund Policy for detailed policy information.
Do you offer accessibility support?
For accessibility-related assistance, visit the Accessibility Statement or contact support so the team can help with your shopping experience.
Support should feel as clear as your daily routine.
Wellnova keeps help content direct, organized, and easy to act on, so you can move from question to answer without unnecessary noise.
Order and shipping details are grouped for quick checking before contacting support.
Product guidance stays practical and avoids overstated claims or one-size-fits-all advice.
Policy links are placed where they matter, so the next step is always visible.
Still need help?
Send a message with your order number, product name, and a clear description of your question. The Wellnova support team will review your request with care.