Contact support first
Submit your request through the Contact page before sending any item back. Include the order number, email used at checkout, product name, and a short explanation.
Required first stepReturns & Refunds
A careful return process for personal care orders.
Wellnova reviews return and refund requests with attention to product condition, hygiene standards, order details, and policy requirements. This page explains how to start a request and what information helps support review it clearly.
Review
Requests are checked by order details
Care
Hygiene and condition standards apply
Support
Order number helps speed up review
Before You Send
Please contact support before returning any item. Unapproved returns may be difficult to identify or review correctly.
Return Path
How to start a return request.
A clear request helps Wellnova review your order accurately. Include your order number, product name, reason for the request, and supporting photos when relevant.
Wait for review instructions
Wellnova support will review the request and share next steps when the item is eligible. Some personal care, hygiene, or health-related items may have return limitations.
Prepare the item carefully
If a return is approved, keep the product, accessories, packaging, labels, and any included materials together. Package the return securely to reduce damage during transit.
Refund review after receipt
Once the return is received and reviewed, eligible refunds are processed according to the applicable policy and original payment method timing.
Item condition matters.
Products should be returned in the condition described by support instructions, with packaging and included materials kept together whenever possible.
Some items may be restricted.
Personal care, hygiene, supplements, and health-related items may have return limitations for safety, seal, usage, or condition reasons.
Photos help with review.
For damaged, incorrect, or missing items, clear photos of the product, packaging, shipping label, and issue can help support review the case.
Refund Review
Refunds are handled after eligibility is confirmed.
A refund request is reviewed based on the order record, product category, item condition, and the details provided with your request. Bank or card posting time may vary after a refund is issued.
Refunds are generally returned to the original payment method when eligible.
Original shipping charges, return shipping, and handling may vary according to policy and case details.
Items sent back without contacting support first may delay identification and review.
Return FAQ
Common return questions.
These answers cover typical Wellnova return and refund questions. For order-specific help, contact support with your order number.
Do I need approval before sending a return?
Yes. Contact Wellnova support before returning any item. This helps confirm eligibility, identify the order, and provide the correct next steps.
Are all personal care items returnable?
Not always. Some personal care, hygiene, supplement, or health-related products may have return restrictions because of seal, safety, usage, or condition standards.
What should I include in my return request?
Include your order number, full name, email used at checkout, product name, reason for the request, and photos if the item arrived damaged, incorrect, or incomplete.
When will my refund appear?
Refund timing can vary after review and processing. Once a refund is issued, your bank, card provider, or payment service may need additional time to post it.
Where can I read the full refund terms?
Review the full Refund Policy for detailed terms, limitations, and policy information.
Need help with a return?
Send your order number, the email used at checkout, and a clear description of your request. Wellnova support will review the details and guide the next step.