Clear care for the information you share.

Privacy, designed around everyday care.

Wellnova provides personal care and health wellness essentials. When you interact with our website, we may collect certain information to make the experience reliable, secure, and useful. This policy explains what we collect, why we collect it, and the choices available to you.

By using this website, placing an order, signing up for communications, or contacting us, you acknowledge the practices described in this Privacy Policy. This policy should be read together with our Terms of Service and Refund Policy.

The details needed to support your order and experience.

We may collect information directly from you, automatically through your device, and from service providers that help operate our website.

Information you provide

• Contact information: name, email address, phone number, billing address, and shipping address.
• Order information: products viewed or purchased, order history, delivery preferences, and support requests.
• Account or form information: details submitted through contact forms, customer accounts, newsletter signups, or support conversations.
• Payment-related information: payment status and limited transaction details provided by secure payment processors.

Information collected automatically

• Device type, browser type, operating system, referring pages, general location information, pages viewed, and site interaction data.
• Cookie identifiers, session data, and analytics information that help us understand site performance and improve usability.

Practical use, limited to clear purposes.

We use personal information to operate the website, complete orders, provide service, and maintain a dependable shopping experience.

• Process, confirm, ship, and support orders for personal care and wellness products.
• Send order updates, delivery notices, support replies, policy updates, and account-related messages.
• Respond to questions submitted through our support channels.
• Improve website speed, navigation, product discovery, accessibility, and overall customer experience.
• Detect, investigate, and reduce fraud, misuse, security issues, or technical problems.
• Send promotional emails or updates where permitted by law and your communication choices.
• Comply with legal, tax, accounting, chargeback, and regulatory requirements.

Trusted service providers help us operate responsibly.

We do not sell your personal information in the ordinary meaning of selling customer lists for money. We may share limited information with service providers that help us run the website and support customer orders.

• Ecommerce and website providers that host our store, checkout, and core website functions.
• Payment processors that securely authorize and process payments.
• Shipping and delivery partners that help fulfill and deliver orders.
• Analytics and performance tools that help us understand website use and improve functionality.
• Email and support tools that help send service messages, support replies, and permitted marketing communications.
• Legal, compliance, or safety parties when required to protect rights, comply with law, or respond to lawful requests.

Small site signals that improve browsing clarity.

Cookies and similar technologies help keep the website functional, remember preferences, measure performance, and understand how visitors move through the site. Some cookies are essential for checkout, cart, security, and account functions. Others help us learn which pages are useful and where the experience can be improved.

You can usually manage cookies through your browser settings. Blocking certain cookies may affect cart, checkout, account, or preference features. For privacy preference options, you may also visit Your Privacy Choices.

Access, update, unsubscribe, or ask for help.

Depending on your location, you may have rights related to personal information, including the ability to request access, correction, deletion, portability, restriction, or to object to certain processing.

• Marketing emails: you can unsubscribe using the link included in our promotional emails.
• Account information: you may update certain details through available account features or by contacting support.
• Privacy requests: you may contact us to request help with data access, correction, deletion, or preference questions.
• Cookie choices: you may adjust browser settings or use available privacy preference controls where provided.

To help protect your information, we may need to verify your identity before completing certain privacy requests.

Protective measures with realistic limits.

We use reasonable administrative, technical, and organizational measures designed to help protect personal information. No website, transmission method, or digital storage system can be guaranteed to be completely secure, but we work to keep privacy and security practices aligned with the needs of a modern wellness shopping experience.

We retain information for as long as reasonably necessary to provide services, complete transactions, maintain records, resolve disputes, prevent misuse, comply with legal obligations, and support legitimate business operations. Retention periods may vary depending on the type of information and the reason it was collected.

Our website is intended for adults.

This website is not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review the concern and take appropriate steps.

Information may be processed where our providers operate.

Because online services may rely on technology and service providers in different regions, personal information may be processed or stored in locations outside your state, province, or country. When this occurs, we rely on appropriate safeguards and service provider commitments where required.

We may refine this policy as our website evolves.

We may update this Privacy Policy from time to time to reflect operational, legal, or service changes. The latest version will be posted on this page with an updated effective date. Continued use of the website after changes are posted means you acknowledge the updated policy.