Order confirmation
After checkout, an order confirmation is sent to the email address used at purchase. Review your order number, product details, shipping address, and contact information carefully.
Shipping Information
Clear delivery details for everyday care.
Wellnova prepares personal care and health wellness essentials with a calm, organized fulfillment process. Use this page to understand order preparation, tracking updates, delivery notes, and what to do when you need help.
3–5
Business days for fulfillment preparation
Email
Order confirmation and shipping updates
Care
Support for delivery questions
Shipping preparation is handled in business days, with tracking details shared when carrier information becomes available.
3–5
Order Journey
From checkout to carrier scan.
Every order moves through a simple preparation path. Tracking may not update immediately, but the process becomes easier to follow once the carrier receives and scans the package.
Preparation window
Orders are typically prepared within 3–5 business days. This timing refers to business days and does not include weekends, holidays, or carrier-side delays.
3–5 business daysTracking activation
Tracking details may appear before the carrier completes the first scan. If tracking looks quiet at first, allow time for the carrier system to update.
Delivery review
When your package is out for delivery, check carrier updates and ensure the destination address is accessible. For order-specific help, contact Wellnova with your order number.
Use complete delivery details.
Include apartment, suite, unit, company, or access details when needed. Incomplete addresses may slow carrier handling.
Tracking can take time.
Carrier systems may update after the first scan, transfer, or facility movement. Early tracking pauses are common.
Request edits quickly.
If your address needs correction, contact support as soon as possible. Changes may be limited once fulfillment begins.
Order number helps.
For faster review, include your order number, full name, email used at checkout, and a short description of the issue.
Delivery Notes
Small details make delivery smoother.
Personal care and wellness essentials should arrive with clear expectations. Before checkout, confirm that your address is accurate and that your contact email can receive order updates.
Use a reliable delivery address where packages can be received safely.
Check your order confirmation soon after purchase to catch address or email mistakes early.
Allow the carrier time to scan and update tracking after shipment information is created.
Shipping FAQ
Common delivery questions.
These answers cover the most common shipping questions for Wellnova orders. For anything specific to your order, contact support with your order number.
How long does order preparation take?
Order preparation typically takes 3–5 business days. Business days do not include weekends or holidays, and carrier transit time is separate from preparation time.
Why does my tracking show no movement?
Tracking may show limited movement before the carrier completes its first scan or updates its system. If the tracking page remains unchanged for an extended period, contact support for review.
Can I change my address after placing an order?
Contact Wellnova support as soon as possible. Address changes can be reviewed before fulfillment advances, but may not be possible after a package has entered carrier handling.
What should I do if my package is marked delivered but I cannot find it?
Check nearby delivery areas, mailrooms, reception desks, household members, and carrier delivery notes. If it still cannot be located, contact support with your order number and delivery details.
Who do I contact for shipping help?
Use the Contact page and include your order number, full name, email used at checkout, and a clear description of the shipping question. You may also reference Wellnova support at info@wellnova.lol or 7796444087.
Need help with an order?
Share your order number, the email used at checkout, and a short description of the issue so Wellnova support can review your request clearly.