Refund Policy

Clear care, calm support, considered returns.

We want every Wellnova order to feel simple, safe, and transparent. This policy explains how returns, refunds, exchanges, damaged items, and personal care product eligibility are handled.

Contact Support Shipping Information

Before sending anything back

Please contact us first so we can review your order details and guide you through the correct return steps.

Return Review Eligible items are reviewed based on condition, timing, hygiene standards, and order details.

Personal Care Safety Opened, used, or hygiene-sensitive products may not be returnable unless damaged or incorrect.

3–5 Business Days Standard order processing and shipment preparation follows our 3–5 business day timeframe.

Original Payment Approved refunds are issued to the original payment method after inspection is completed.

Return eligibility

Wellnova accepts return requests for eligible items within 30 days of delivery. To help protect product quality and customer safety, returned items should be unused, unopened, in their original packaging, and in a condition suitable for inspection.

Items must include all original packaging, inserts, accessories, and protective seals where applicable.
Products that have been opened, used, altered, washed, or damaged after delivery may not qualify for return.
Personal care, hygiene, wellness, and health-related products may be restricted from return once opened unless the item arrived damaged, defective, or incorrect.

How to start a return

Please contact our support team before sending any item back. Returns sent without prior review may be delayed or refused because we need to confirm order details, product eligibility, and the appropriate return destination.

Email info@wellnova.lol with your order number and the reason for your return request.
Wait for our support team to review your request and provide return instructions if your item is eligible.
Pack the item securely to help prevent damage during return transit.
Return shipping costs may be the customer’s responsibility unless the item arrived damaged, defective, or incorrect.

Simple Review Flow

A calm process from request to resolution.

Our return process is designed to be clear and practical: contact us, receive instructions, ship eligible items, and allow time for inspection once your return arrives.

Carefully packed wellness order prepared for customer support review

01 Contact us

Send your order details and reason for the request to our support team.

02 Review

We check eligibility based on item type, condition, delivery date, and issue details.

03 Return item

If approved, follow the return instructions and keep your tracking information.

04 Inspection

Approved refunds are processed after the returned item has been received and inspected.

Refund timing

Once your return is received and inspected, we will notify you about the approval status of your refund. If approved, the refund will be issued to your original payment method. Your bank or payment provider may require additional time to post the funds to your account.

Original shipping costs are generally non-refundable unless the return is caused by our error.
If only part of an order is returned, only the eligible returned item value may be refunded.
Discounts, promotional values, and order-level adjustments may affect the final refund amount.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If you receive an item that is damaged, defective, missing parts, or not what you ordered, contact us as soon as possible so we can review the issue and help make it right.

Include clear photos of the item, packaging, shipping label, and any visible damage.
Do not discard the product or packaging until our support team has completed the review.
Depending on the situation, we may offer a replacement, refund, or another appropriate resolution.

Items that may not be returnable

Some products cannot be returned due to hygiene, safety, or product integrity standards. This is especially important for personal care and health wellness essentials.

Opened or used hygiene products, oral care items, skincare, body care, supplements, and intimate care items.
Items without original packaging, safety seals, accessories, manuals, or protective components.
Products damaged due to misuse, improper storage, normal wear, or customer handling after delivery.
Final sale, clearance, gift card, or promotional items where marked as non-returnable at the time of purchase.

Helpful Details

Common refund questions.

These answers cover the most common situations for Wellnova orders. For order-specific help, our support team can review your details directly.

Do I need approval before returning an item?

Yes. Please contact us first so we can confirm eligibility and provide the correct return instructions. Items sent without prior review may not be accepted.

Can opened personal care products be returned?

Opened or used personal care and hygiene-sensitive products are generally not returnable unless the item arrived damaged, defective, or incorrect.

How long does it take to receive a refund?

After your return is received and inspected, approved refunds are issued to the original payment method. Your bank or payment provider may require extra time to show the funds.

What if my order has not shipped yet?

Contact us as soon as possible. Orders are prepared within 3–5 business days, but changes or cancellations cannot always be guaranteed once fulfillment has started.

Where can I find shipping information?

You can review our shipping details on the Shipping Information page or contact us for help with a specific order.

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