Shipping Policy
Wellnova prepares personal care and health wellness orders with careful handling, clean communication, and practical timelines designed for a smooth post-purchase experience.
Order Care
After your order is placed, we review, prepare, and hand it off for shipment with tracking details when available.
You receive an order confirmation after checkout is completed.
Most orders are prepared within 3–5 business days.
Tracking details are shared when they become available.
Our team can help with address questions, delivery updates, and order concerns.
Orders are prepared within 3–5 business days after they are placed. Processing includes order review, item preparation, packing, and shipment handoff. Orders placed during weekends or holidays begin processing on the next business day.
Once an order has been prepared and handed to the carrier, delivery timing depends on the destination, carrier flow, weather, service interruptions, and local delivery conditions. Estimated delivery windows are not a guaranteed arrival date.
Customers are responsible for entering a complete and accurate shipping address at checkout. Please review apartment numbers, street details, ZIP codes, and contact information before submitting your order.
When tracking is available, it will be sent to the contact information provided at checkout. Some tracking pages may show limited movement at first while the carrier receives and scans the package.
If a package appears delayed, missing, refused, or returned by the carrier, please contact Wellnova support with your order number and shipping details. We will review the available information and guide you through the next steps.
Prepared With Care
Personal care and health wellness products deserve careful handling. Our shipping process is built around clear steps, practical expectations, and support that stays easy to reach when you need help.
A few simple checks can help reduce delays and keep your order experience smoother from checkout to delivery.
Confirm your name, phone number, street address, apartment or unit number, city, state, and ZIP code before completing checkout.
Carrier tracking may need time to refresh after handoff. Checking the latest scan can help you understand the current delivery status.
When reaching out, include your order number, the email used at checkout, and a short description of the shipping concern.
Shipping FAQ
These answers summarize the most important shipping details for Wellnova orders. For anything specific to your purchase, our support team can review your order information.
Orders are prepared within 3–5 business days. This processing window does not include weekends, holidays, or carrier transit time after shipment handoff.
Tracking information is sent when it becomes available. Some tracking pages may take time to show movement after the carrier receives the package.
Please contact us as soon as possible if an address needs correction. Address changes cannot always be made once order preparation has started.
Check the latest carrier tracking first. If the delay appears unusual, contact Wellnova support with your order number so we can review the available shipment details.
You can contact Wellnova at info@wellnova.lol. Please include your order number and the email used at checkout for faster support.
Shipping Support
Send us your order number, the email used at checkout, and a short note about the issue. We will review your shipping details and respond with the next available steps.
