01 / Acceptance

Acceptance of these Terms

These Terms of Service apply to all visitors, customers, and users of the Wellnova website. They govern how you may access our website, browse personal care and health wellness products, place orders, communicate with us, and use any services made available through the site.

By using our website, you confirm that you are at least the age of majority in your state or province of residence, or that you have permission from a parent or legal guardian to use this website. You also agree not to use our website or products for any unlawful, harmful, abusive, or unauthorized purpose.

02 / Website Use

Use of the Wellnova website

You may browse our website, view product information, create an account if available, contact support, and purchase eligible products for personal use. You agree not to copy, resell, misuse, reverse engineer, disrupt, or exploit any portion of the website, checkout process, product content, images, descriptions, or service materials without written permission from Wellnova.

• You may not upload or transmit viruses, malicious code, automated scraping tools, or any content intended to harm the website.
• You may not impersonate another person, submit false information, or use another customer’s account or payment details without authorization.
• You may not attempt to bypass product limits, security features, fraud prevention systems, or checkout safeguards.
• You may not use the website in a way that violates applicable laws, regulations, intellectual property rights, or privacy rights.

03 / Products

Product information and wellness guidance

We aim to present product names, descriptions, images, sizes, ingredients, device details, compatibility notes, prices, and availability as accurately as possible. However, information may occasionally contain typographical errors, display variations, inventory changes, or updates from suppliers and manufacturers.

Product images are provided to help customers understand the look and context of an item. Actual packaging, shade, texture, accessory inclusion, or presentation may vary slightly due to lighting, screen settings, manufacturing updates, or product revisions.

No medical advice

Content on this website is for general informational and shopping purposes only. It is not intended to diagnose, treat, cure, prevent, or replace advice from a licensed healthcare professional. If you have a medical condition, allergy, sensitivity, pregnancy-related question, medication concern, or device-use concern, consult a qualified professional before using a product.

Allergies, sensitivities, and safety

You are responsible for reviewing labels, usage directions, warnings, ingredients, device instructions, and suitability information before use. Stop using a product if irritation, discomfort, or an unexpected reaction occurs, and seek appropriate professional guidance when necessary.

04 / Orders

Orders, pricing, and payment

When you place an order, you agree to provide accurate billing, shipping, email, and phone information. You also confirm that you are authorized to use the payment method submitted at checkout. Orders are subject to acceptance, product availability, payment authorization, address verification, and fraud prevention review.

• We may refuse, cancel, or limit an order if information appears inaccurate, incomplete, suspicious, or inconsistent with normal customer use.
• Prices, promotions, product availability, and product details may change without prior notice.
• If an order is canceled after payment authorization, any eligible refund will be processed back to the original payment method according to the payment provider’s timing.
• Discounts, promotional codes, and offers may be limited by product, date, order value, location, or other stated conditions.

A checkout confirmation does not guarantee final order acceptance. We reserve the right to correct pricing or product errors and may contact you if additional confirmation is needed.

05 / Shipping

Shipping and delivery

Wellnova orders are prepared with care and typically ship within 3–5 business days. Delivery times may vary based on carrier conditions, address accuracy, order volume, holidays, weather, customs processing where applicable, and other factors outside our direct control.

• Please ensure your shipping address is complete and accurate before submitting your order.
• We are not responsible for delays caused by incorrect addresses, refused deliveries, missed carrier attempts, or unavailable recipients.
• Risk of loss may pass to you once an order has been handed to the carrier, depending on applicable law and the shipment method.
• For shipping questions, review our Shipping Information page or contact support.

06 / Returns

Returns, refunds, and exchanges

Returns and refunds are handled according to our posted policy. Because personal care, hygiene, wellness, and health-related products may involve safety and sanitary considerations, some items may be final sale, restricted from return, or eligible only when unopened, unused, and in original condition.

• Before sending anything back, please review the current Refund Policy.
• Products returned without approval, missing packaging, signs of use, or outside the stated return window may be declined.
• Refund timing depends on inspection, approval, and the processing speed of your payment provider.
• Original shipping fees, return shipping fees, and handling costs may not be refundable unless required by applicable law or stated in our policy.

07 / Privacy

Privacy and customer information

Your submission of personal information through the store is governed by our Privacy Policy. This may include information used to process orders, provide support, prevent fraud, improve the website, and communicate about your purchase.

You agree to provide truthful and current information when using checkout, account, or contact features. You are responsible for maintaining the confidentiality of any account login details and for activity that occurs through your account where applicable.

08 / Limitations

Limitations of liability

To the fullest extent permitted by applicable law, Wellnova will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website, products, shipping services, product information, or inability to access the website.

We do not guarantee that the website will always be uninterrupted, secure, error-free, or available at every moment. We may update, suspend, restrict, or discontinue parts of the website or product offerings when needed.

Third-party services

Certain website functions may rely on third-party services such as payment processors, shipping carriers, analytics providers, fraud prevention systems, or embedded applications. We are not responsible for third-party websites, platforms, delays, policies, or actions outside our control.

09 / Content

Intellectual property

All Wellnova website content, including brand elements, layouts, images, written copy, graphics, product presentation, icons, page design, and service materials, is owned by Wellnova or used with permission. You may not reproduce, distribute, modify, sell, or exploit any part of the website without prior written approval.

10 / Updates

Changes to these Terms

We may update these Terms of Service from time to time to reflect changes in our website, product offerings, customer support process, legal requirements, or operational needs. The version posted on this page is the current version and applies when you use the website or place an order.

Your continued use of the website after updates are posted means you accept the revised terms. We encourage you to review this page periodically so you understand the conditions that apply to your use of Wellnova.

Company information

Wellnova support details